Complaints procedure
If something has gone wrong, we want to know and we want to put it right.
Most problems are sorted out quickly with a phone call, so please talk to us first. If that doesn't resolve it, or you'd rather put it in writing, follow the steps below.
1. Tell us what went wrong
Email enquiries@a1accounts.co.uk or write to A1 Accounts & Taxation Limited, The Old Chapel, Feniton, Honiton EX14 3DE. Mark it as a complaint, and tell us what happened, when, and what you would like us to do about it.
2. We acknowledge it within 5 working days
Georgia Tucker will look into it personally and confirm we have received it.
3. We give you a full reply within 28 days
We'll explain what we found and what we will do to put things right. If we need longer, for example because we're waiting on HMRC, we'll tell you why and when to expect our answer.
If you're still not happy
A1 Accounts & Taxation Limited is licensed and supervised by the Association of Accounting Technicians (AAT), licence number 1007322. If our reply doesn't resolve your complaint, you can take it to the AAT. Their website explains how: complaints about AAT members.
Raising a complaint won't affect how we treat you or the work we're doing for you.